Fairwinds Credit Union | Orlando, FL
Desktop Technician Intern | May 2025 - August 2025
- Helped coordinate and implement the conversion of static IPs to DHCP across 32 branches as well as corporate offices.
- Performed build time testing and validation to ensure efficient deployment for an enterprise-wide Windows 11 upgrade.
- Assign, assess, troubleshoot, and resolve crewmember IT issues through JIRA.
- Gained hands on networking skills, project management, and a deeper understanding of information systems operations.
University of Central Florida | Orlando, FL
Information Technology Support Specialist | Aug 2024 - Present
- Resolve common technology issues for students, handle password resets, and authenticator issues.
- Re-image computers, dissect problems with technology, and create, assign, and track tickets through ServiceNow.
- Work with Active Directory and LabStats to group, track, and collect data on over 2,000 lab computers.